Aspen FAQ

What is Apsen?

Aspen is a secure, web-based student management system created by X2 Development Corporation for school districts to manage all facets of student data - from attendance to conduct, grades to schedules, health to special education.

Parents can log into Aspen to view information about their child(ren) available to them in the Parent Portal.

Is my child's information secure?

Aspen protects student data with the same advanced technology your bank uses to protect your financial accounts. Rest assured that Aspen users only have access to information they need, and nothing more. We have carefully configured the system to ensure your child's information is confidential and can only be retrieved by the parent/guardian and by authorized school personnel.

What kind of information is available to me in the Parent Portal?

The Family Portal is organized by tabs. The table below provides general information about what is available on the tabs and side-tabs in the Parent Portal.

Do I have an account?

If you are the primary contact for the student, an account has been set up for you. A welcome letter was sent home providing instruction on how to access the Parent Portal, and the user name and password you will need to gain access. If you did not receive a welcome letter, please contact the school secretary using the information provided below.

  • Leonard J. Tyl Middle School  (860) 848-2822
  • Montville High School  (860) 848-2822

I have more than 1 child at the Middle or High School, does that mean I need 2 or more accounts?

No. You, as a parent/guardian, can use one secure login to access the information for all of your Middle School and High School children.

I have not received a user name or password - how do I request one?

A welcome letter was sent home in March. This letter explains more about the Parent Portal, includes instruction on how to access the Parent Portal, and the user name and password you will need to gain access. If you did not receive a welcome letter, please contact the school secretary using the information provided below.

  • Leonard J. Tyl Middle School  (860) 848-2822
  • Montville High School  (860) 848-2822

How do I log in to the Parent Portal?

You can log on to Aspen's Family Portal from any computer that connects to the internet. You can use just about any web browser: Internet Explorer, Firefox, Safari or others. (Please note: You will need to enable pop-ups in any and all pop-up blockers you have installed on your computer to allow pop-ups from the following site: http://www.amesburyma.gov/aspen)

Here are the steps to log on:

  • Open your web browser to connect to the internet
  • Enter the URL provided in your welcome letter (https://ct-montville.myfollett.com/)
  • Enter your Login ID and Password in the boxes provided
  • Click the Logon button

The first time you log in, you will be prompted to change your password. Please follow the steps provided on the screen to successfully change your password. 

Do NOT share your new password with others!  Your account contains important and confidential information about your child. It is VERY important for the security of your child's data that you protect your login information as you would any other personal account.

What is the web address (URL) for the Parent Portal?

https://ct-montville.myfollett.com/

What should I do if I forget my password?

If you forget your password, please click on the blue "I forgot my Password" link provided on the logon page.

A password reset dialog box will appear. (see image below) Enter your Login ID and primary email address in the boxes provided and then click Continue.

The Password Reset dialog box expands to include the security question you chose when setting up password recovery. (see image below) Enter your response to the security question in the box provided, then click Submit.

If the security answer you enter is correct, Aspen will send an email message to the primary email address for the account. The email contains your password.

I lost my user name and password - how do I get a new one?

If you forgot your user name, please contact your child's school secretary using the information provided below.

  • Leonard J. Tyl Middle School  (860) 848-2822
  • Montville High School  (860) 848-9208

If you know your username, but forgot your password, you can use the "I forgot my password" link on the logon page to obtain a new password. For more information, see: What should I do if I forget my password?

My account password has expired - what should I do?

The system will prompt you to change your password every 90 days. Read the prompts on the screen to successfully change your password. When selecting a new password, keep in mind that your new password must be at least 6 characters in length, and must contain at least one capital letter, and one number. Passwords cannot include any part of your first or last name.

Do NOT share your new password with others!  Your account contains important and confidential information about your child. It is VERY important for the security of your child's data that you protect your logon information as you would any other personal account.

My account is disabled - what should I do?

If your account has been disabled, you can expect the account to be enabled within 24 hours on days when school is in session. If the account is disabled on the weekend, or a holiday, you can expect the account to be enabled on the next business day.

If you need access to the account sooner, you can email the support staff at: helpdesk@montvilleschools.org and request your account be enabled.

Please send your email request from the primary email address associated with the account. This identifying feature will help us expedite your support request.

NOTE: If we suspect your account has been compromised, please be prepared to provide identifying information over the phone.

How do I change my password or primary email address?

From any page in the Parent Portal, click Set Preferences, found in the upper right corner of the window. (see image below)  Here you can set several user preferences including password, email address, default school, appearance of your homepage etc.

How do I use Aspen X2 Family Portal?

Please download a copy of our own Aspen Parent Portal User Guide. This step-by-step guide will assist you in becoming familiar with the feature available to you in the Parent Portal.

Additional information is also available with the Complete Aspen User Guide.

Can I receive email notifications of updated events in the Parent Portal?

Yes! Parents can subscribe to receive email notifications when the following events occur:

  • A new attendance record is created
  • A grade below the threshold you define is recorded

To subscribe to email notifications:

1. Click on the Family Tab in the family portal

2. Click the Notification Side-Tab

3. At the top of the page, any email addresses associated with your account appear. Select the Checkbox next to each email address for which you wish to receive notifications.

4. After viewing the description of each email, click on the Subscribe Check box if you want to receive email notification for the specified event.

Note: If you chose to receive email notification of a recorded grade below a specified threshold, be sure that you define a threshold that is adequate. If you define a threshold that is too low, you may not receive enough notifications to alert you of difficulties your child may be experiencing.

Where can I find additional help?

We have developed a step-by step user guide for parents. You can access our guide by Clicking Here.

Additionally, there is a help menu available in the Family tab and Academics tab. The help menu is located on the left side of the horizontal orange bar.

Online help offers a searchable table of contents to quickly locate the help you need.

17. What should I do if I find an error in my child's attendance record?

Attendance concerns should be addressed to the main office of your child's school. You can find the contact information below:

  • Leonard J. Tyl Middle School  (860) 848-2822
  • Montville High School (860) 848-9208

18. What should I do if I believe an error occurred in grade entry?

Grade concerns should be addressed with the specific teacher via phone or e-mail. Montville Public Schools expect teachers to make their first priority classroom instruction; therefore, teachers' responses will likely come before or after the school day. Teachers work diligently to respond to parents' communication requests within 24 hour or, in some instances, 48 hours. We value your interest in your child's education and welcome constructive correspondence.

19. I'm confused about the due date of an assignment recorded. What should I know before I contact the teacher?

The way a teacher enters the due date of an assignment varies. It could mean the date the assignment was recorded in the grade book or the date the assignment is due. These choices are up to the individual and could vary from teacher to teacher.

20. Why are there grades posted for some of my child's classes and not others?

The frequency in which grades are posted will vary from teacher to teacher. If the information is not available in the Class Description in the Parent Portal, contact your child's teacher for information regarding how often grades will be posted.

21. I am having difficulty understanding why my child's term average seems to fluctuate between low and high. Can you explain why that might occur?

Calculated course percentages and grades may seem low or high at the beginning of a quarter, grade averages in the early part of a term can fluctuate greatly as assignments are graded. As more assignments are scored, the calculated grades will normally be closer to the final grade. Several missing assignments, projects or test grades may significantly affect the quarter grade.

22. What should I do if the system appears to be unavailable?

Although you will be able to check your child's information at any time of day, there may be times when the system is down due to planned maintenance or an unplanned outage. Please check the system again within 24 hours.

23. I'm having difficulty accessing the Aspen Family Portal on my computer. Who can I call for help?

The Montville School District does not provide support for your home or work computer system.